Last updated January 09, 2024
OUR COMMITMENT TO YOU
This privacy notice for Promptly Software Inc (doing business as Ditto) (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
- Visit our website at ditto-ai.com or any website of ours that links to this privacy notice.
- Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@ditto-ai.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find more details in the full policy below.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we receive any information from third parties?
We do not receive any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with legal requirements. We process your information only when we have a valid legal reason to do so.
When and with whom do we share your personal information?
We may share information in specific situations and with certain third parties.
How do we keep your information safe?
We implement organizational and technical security measures to protect your personal information, but no electronic transmission or storage technology can be 100% secure.
What are your rights?
Depending on where you are located, you may have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by visiting https://app.ditto-ai.com or contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
- What information do we collect?
- How do we process your information?
- What legal bases do we rely on to process your personal information?
- When and with whom do we share your personal information?
- How do we handle your social logins?
- Is your information transferred internationally?
- How long do we keep your information?
- How do we keep your information safe?
- Do we collect information from minors?
- What are your privacy rights?
- Controls for Do-Not-Track features.
- Do United States residents have specific privacy rights?
- Do we make updates to this notice?
- How can you contact us about this notice?
- WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide when you:
- Register on the Services.
- Express interest in obtaining information about us or our products and services.
- Participate in activities on the Services.
- Contact us.
Personal Information Provided by You
The personal information we collect depends on how you interact with us and our Services. It may include:
- Names
- Phone numbers
- Email addresses
- Usernames
- Passwords
- Contact preferences
- Billing addresses
- Debit/credit card numbers
- Job titles
- Contact or authentication data
- Mailing addresses
Sensitive Information
We do not process sensitive information.
Payment Data
We may collect payment data necessary to process your transactions, such as your payment instrument number and security code. All payment data is stored by Stripe. You can review their privacy policy here: https://stripe.com/en-ca/privacy.
Information automatically collected
Some information—such as your IP address and/or browser and device characteristics—is collected automatically when you visit our Services.
The information we collect includes:
- Log and Usage Data: Service-related, diagnostic, and performance data such as IP address, browser type, activity timestamps, and errors.
- Device Data: Information about your computer, phone, or other device, including IP address, hardware model, browser type, and location.
- HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for various purposes, including:
- Facilitating account creation and authentication.
- Requesting feedback.
- Sending marketing and promotional communications (with the option to opt out).
- Delivering targeted advertising.
- Protecting our Services (fraud monitoring and prevention).
- Identifying usage trends and improving user experience.
- Complying with legal obligations.
- WHAT LEGAL BASES DO WE RELY ON?
We process your information only when we have a valid legal reason, such as:
- Your consent.
- Legitimate business interests.
- Compliance with legal obligations.
- Vital interests, such as safety concerns.
- WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
We may share your data with:
- Cloud computing services.
- Data analytics providers.
- Ad networks.
- Payment processors (e.g., Stripe).
- Website hosting providers.
We may also share your information in cases of business transfers, mergers, or acquisitions.
- HOW DO WE HANDLE YOUR SOCIAL LOGINS?
If you log in with a social media account (e.g., Facebook, Twitter), we receive certain profile information from your social media provider.
- IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
Yes, your information may be processed outside your country, including in the United States and Canada.
- HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your information only as long as necessary unless required by law.
- HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement security measures, but no system is 100% secure. You should access our Services only in a secure environment.
- DO WE COLLECT INFORMATION FROM MINORS?
No, we do not knowingly collect data from children under 18 years old.
- WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have rights such as:
- Accessing your personal data.
- Requesting corrections.
- Requesting deletion.
- Opting out of marketing communications.
To exercise your rights, visit https://app.ditto-ai.com or contact us.
- CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature that allows you to signal your privacy preference not to have data collected about your online browsing activities.
At this time, we do not respond to DNT signals or similar mechanisms, as there is no uniform standard for recognizing and implementing DNT signals.
If a future standard is adopted, we will update this Privacy Policy accordingly.
- DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
Yes, California residents and certain other U.S. residents have additional privacy rights under state laws, such as the California Consumer Privacy Act (CCPA).
If you are a California resident, you have the right to:
- Request to know what personal data we collect and how we use it.
- Request deletion of your personal information.
- Opt-out of data sharing or selling (we do not sell personal data).
- Receive non-discriminatory treatment for exercising your rights.
To exercise these rights, you can:
- Visit https://app.ditto-ai.com
- Email us at hello@ditto-ai.com
We will respond within 45 days as required by law.
- DO WE MAKE UPDATES TO THIS NOTICE?
Yes. We update this privacy policy as needed to stay compliant with relevant laws and to reflect changes in our data practices.
We encourage you to review this page periodically for updates. We will notify you of significant changes by:
- Posting a revised Privacy Policy on our website.
- Sending an email notification (if applicable).
The updated Privacy Policy will be effective immediately upon posting, unless otherwise stated.
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or concerns about this Privacy Policy, you may contact us at:
📧 Email: hello@ditto-ai.com
📍 Address: 900 W Hastings St, Suite 1200, Vancouver, BC V6C 1E5, Canada
